ANTenna Blog -- September 2007 Archive

No Excuse: Security Lessons From T.J. MAXX Data Breach

Posted by Keith Ferrell 12:25 PM ET | Sep 28, 2007

Maybe the company should change its name to T.J. LAX -- lax security practices let the hacked retailer's data breach go from bad to worse to bad beyond belief while nobody did anything to remedy the situation.

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Disaster Recovery: Plan for Recovery, Not for Disaster

Posted by Keith Ferrell 10:27 AM ET | Sep 27, 2007

So many elements to business IT operations -- so many elements that can get sliced, diced, slammed, flooded, flamed, hacked, attacked, smashed and just plain hammered that your disaster recovery plan has to be universal to be effective.

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Is Your Domain Name Safe From Porn Pirates?

Posted by Cora Nucci 09:29 AM ET | Sep 27, 2007

Avast. Pirates be boldly thievin' for themselves any toothsome domain name what puts a glint in their good eye. Recall the pair of scurvy dogs who battled for years over the rights to sex.com.

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Call Quality Remains a VoIP Stumbling Block

Posted by Paul Korzeniowski 05:42 AM ET | Sep 27, 2007

At some point, businesspersons decided that they would put up with the occasional static and dropped calls found on their cell phone lines because of their benefits. They have not yet reached that point with VoIP services.

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bMighty Mobility Poll Yields Surprises

Posted by Fredric Paul 07:59 PM ET | Sep 26, 2007

I spent yesterday morning moderating a bMighty.com Webcast on Business Mobility: Best Practices For Small and Midsize Companies. It was fascinating in many ways, but I was especially interested in the results of the live polls we conducted among the attendees.

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Getting the IT Kids to Come -- and Stay

Posted by Naomi Grossman 11:01 AM ET | Sep 26, 2007

When did it get so hard to attract good IT employees? At some point in the last few years, luring top talent has become increasingly competitive for IT managers, and for the small and midsize business, it's an issue that speaks not only to their success but also to their very survival.

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Getting to the Real Endpoint of Endpoint Security

Posted by Keith Ferrell 10:56 AM ET | Sep 26, 2007

Endpoint device and access control for small to midsize businesses is itself becoming a big business, with vitually every major security vendor offering device and access control programs tailored -- and increasingly priced -- for the market.

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XO Blazes Trail for Cheaper Laptops

Posted by Cora Nucci 09:03 AM ET | Sep 26, 2007

News this week that the so-called $100-dollar laptop (the XO) will be available to the general public at the still-friendly price of about $200 came with a number of caveats. As I wrote the other day, you'd go nuts trying to run a business on these Romper Room clamshells.

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Social Networking In The NBA

Posted by Fredric Paul 08:56 PM ET | Sep 25, 2007

The players may be big, but NBA teams surely qualify as small to mid-size businesses. And that's my excuse to write about the Utah Jazz creating a social networking blog on its official blog site.

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Business & E-Business

Trust in the Workplace: It All Comes Back to YouTube

Posted by Naomi Grossman 01:27 PM ET | Sep 25, 2007

Why doesn't anyone want to talk about their network usage policies? Is it because how you let your employees use the Internet, IM, and email reflects — to a greater or lesser degree — how you feel about them?

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Networking & Communications

Nortel Continues to Spin in Circles

Posted by Paul Korzeniowski 09:08 AM ET | Sep 25, 2007

The revolving door that has been moving top executives at Nortel continued to spin last week as Joel Hackney was named President, Enterprise Solutions and 20 year Nortel vet Steve Slattery bid the company adieu.

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Is Vista Where You Want to Be?

Posted by Naomi Grossman 03:24 PM ET | Sep 24, 2007

When Vista was released last January, we were told that it was the next great place to be. Eventually, we were told, everyone would be doing Vista. We might as well switch our operating system now or we would be way behind the eight ball.

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Apple | Hardware & Software

Good News: Attacks Are Down; Bad News: Attacks Are Worse

Posted by Keith Ferrell 01:24 PM ET | Sep 24, 2007

Fewer but fiercer attacks -- that's the word from a new study of business IT security trends over the past year. Today's breaches are reportedly twice as severe as those of just a couple of years ago.

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DEMO Show Targets Smaller Companies

Posted by Fredric Paul 12:42 PM ET | Sep 24, 2007

The DEMO show is a great place to learn about brand new companies working on new brand new technologies. And this fall a significant number of the announcements are aimed at small and midsize companies.

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Hardware & Software

Laptops for Kids, Not for Biz

Posted by Cora Nucci 08:58 AM ET | Sep 24, 2007

Would you be interested in a rugged laptop that comes with a camera, built-in wireless, flash memory, an open source operating system from Red Hat, a web browser, a word processor, and more, all for about $200?

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You've Got Mail. You're Fired

Posted by Naomi Grossman 12:11 PM ET | Sep 23, 2007

When I was in my teens it was considered very bad form to break up with a boyfriend over the phone. Email, I'm told, makes the phone break up look classy. So why is it okay to fire someone that way?

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Business & E-Business

Tracking The Office Alternatives - From Lotus Symphony To Google Office

Posted by Fredric Paul 05:06 PM ET | Sep 21, 2007

Microsoft Office ain't cheap, but most companies have viewed it as necessary expense for just about every office worker. Lower cost and even free alternatives haven't made much of a dent in Office's dominance. But IBM's new Lotus Symphony may change all that -- for some companies.

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Company Size: 1-49 | Hardware & Software | IT | Internet/Web

New Order For Cellphone Charger Chaos?

Posted by Fredric Paul 01:01 PM ET | Sep 21, 2007

If your company supports multiple models of cellphones and smartphones, you probably have to support an equal number of chargers. But the Open Mobile Terminal Platform (OMTP) promises an end to that annoying expense.

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Mobile

Secure Computer Recycling II

Posted by Keith Ferrell 12:48 PM ET | Sep 21, 2007

The first step (admittedly paranoid but also, I think, practical) in recycling computers is to physically remove any storage devices. The second is to smash those devices to smithereens. The third step is to find the right place to drop off the now storage-less (and business data-less) remains of the computer.

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Let Your Employees Go! (To Their Home Offices)

Posted by Naomi Grossman 11:43 AM ET | Sep 21, 2007

According to a USA Today article, increasingly long commutes and heavier traffic on the roads are compelling more and more workers to start their days earlier and earlier. What is wrong with this picture?

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What Matters When Choosing A VAR

Posted by Fredric Paul 05:41 PM ET | Sep 20, 2007

Yesterday, I blogged about how small companies planned to boost their IT spending. We'll today I took a look at the full research report behind that stat, and noticed something else interesting: the top criteria small companies use to select an IT reseller or service provider.

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Business & E-Business

What ISPs Are Scared Of

Posted by Keith Ferrell 11:15 AM ET | Sep 20, 2007

A new study of Internet service providers (ISP) and their top security concerns lets us know what they're most scared of: armies of zombie computers mounting huge distributed denial of service (DDoS) attacks.

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Surprise! Throwing Resources At a Fake World Could Be a Waste

Posted by Naomi Grossman 11:06 AM ET | Sep 20, 2007

For some reason, Second Life, the virtual world that caters to those among us who aren't satisfied with what they have in the real one, has infiltrated the social life of many, many people I wouldn't want to meet in a dark alley.

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Best Buy Jumps into the VoIP Services Market

Posted by Paul Korzeniowski 06:05 AM ET | Sep 20, 2007

Looking for a good deal on your company’s voice services? If so this time, you may want to check out Best Buy as well as the usual suspects, like your local telco.

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VARBusiness Says SMBs To Boost IT Spending

Posted by Fredric Paul 10:04 PM ET | Sep 19, 2007

Our friends over at VARBusiness concentrate on companies selling to small and midsize companies, which occasionally leads to insights about those resellers customers. Here's one: A recent survey of resellers suggests smaller companies may not be as "cheap" as they used to be when it comes to IT purchases.

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Business & E-Business | IT

Cybercrooks Outpacing Cybercops: McAfee

Posted by Keith Ferrell 11:51 AM ET | Sep 19, 2007

It's that time of year when the major security vendors release updates, upgrades... and public statements. McAfee's CEO this week pointed out that cybercrime is now bigger than the illegal drug trade -- and continues to grow.

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Tightening the IT Belt in Lean Economic Times

Posted by Naomi Grossman 10:38 AM ET | Sep 19, 2007

Whether you're a CIO, a CTO, an IT manager, or some other tech title your company came up with, managing costs is the least fun part of your job.

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Linux and the Desktop, a New Angle

Posted by Paula Hunter 10:26 AM ET | Sep 18, 2007

IT professionals from small and medium sized businesses were quite vocal last week about the viability of Linux as a desktop alternative. Assuming I am wrong about timing, and considering all the problems associated with Microsoft Vista, what will it take for more SMBs to make the switch?

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Government Prodding Biometrics into the Mainstream?

Posted by Paul Korzeniowski 06:03 AM ET | Sep 18, 2007

Biometrics has been a market segment that seems to under perform consistently. To date, use of the technology has limited to select applications, such as securing laptops, but Uncle Sam may soon help to change that.

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Cybercrime Gets More Organized

Posted by Keith Ferrell 03:57 PM ET | Sep 17, 2007

The increasingly organized -- and commoditized -- nature of cybercrime should make all of us more alert than ever to the risks our information, and our customers' information, face on our networks.

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Business Isn't Buying Apple

Posted by Fredric Paul 02:58 PM ET | Sep 17, 2007

InformationWeek continues to address the issue of Apple in business. this time, it's online editor-in-chief Tom Smith blogging that a recent Information survey helps explain why Apple's buzz isn't translating to sales in the business market.

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Apple | Hardware & Software | IT

Yo' Right Clickas: Here Come MacBook Flippas

Posted by Cora Nucci 02:01 PM ET | Sep 17, 2007

Thirty years ago, rap music was considered little more than a fad. "Ignore it and it will go away," was the mainstream music industry's stance. A few years later, Apple Computer made a splash with its Mac Classic computer.

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The 700-MHz-Spectrum Auction: It Can Change Everything

Posted by Naomi Grossman 08:00 AM ET | Sep 17, 2007

This January, the FCC is planning to auction off frequencies in the 700 MHz band. Who cares, right? Wrong. For small to midsize businesses, the auction could impact them where they feel it the most: their wallet.

But while the potential cost of wireless service could be up for grabs, other, more elusive aspects of Internet use, like more freedom of use, more innovative uses, and improved service to underserved and rural areas, are also at loose ends.

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All Apple, All The Time

Posted by Fredric Paul 08:44 PM ET | Sep 14, 2007

Seems like our colleagues over at InformationWeek are becoming obsessed with Apple. My friend Mitch Wagner has just posted The Complete, Unvarnished, Slightly Biased Apple Buyers' Guide, and it's a useful overview for companies considering making a switch Wintel to Mac.

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Apple | Hardware & Software | IT

Don't Do As TD Ameritrade Does -- And Don't Do As They Say, Either

Posted by Keith Ferrell 05:33 PM ET | Sep 14, 2007

The security breach that let spammers get hold of as many as 6.3 million TD Ameritrade customer names, phone numbers and e-mail addresses is being spun as a "Well, they didn't get Social Security numbers, account numbers, PINs or other confidential info; still we apologize for any inconvenience or annoyance," sort of problem. Mistake. Big mistake.

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Honey, Cisco Shrunk The Infrastructure!

Posted by Fredric Paul 09:50 AM ET | Sep 14, 2007

Network Computing says Cisco's new Small Business Communications System (SBCS) stuffs big-enterprise unified communications features into an SMB-size package.

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Networking & Communications

Forget Linux on the Desktop

Posted by Paula Hunter 02:59 PM ET | Sep 13, 2007

While I have encouraged readers to consider Linux on the desktop, I have come to the conclusion that it just isn't ready for small and medium sized businesses.

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QuickTime Patch Procrastination Poses Firefox Problems

Posted by Keith Ferrell 01:53 PM ET | Sep 13, 2007

Said it before, say it again: Bad enough to have flawed and vulnerable software out there, but probably unavoidable as code gets more and more complex. Completely unavoidable and equally inexcusable is letting a known vulnerability languish for any amount of time, much less a full year. Yet that's exactly what Apple's done with a QuickTime media player security hole that's been known of for at least that long.

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Some Total! Calculator Whiz Smokes Competition

Posted by Cora Nucci 11:04 AM ET | Sep 13, 2007

Why is America losing the accounting wars? Outdated software? Slow servers? Legacy reporting systems? Wake up, people. It's because our business schools don't teach students how to add columns of numbers as quickly and accurately as the young woman in this video clip from Japan.

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New Cisco Module Underscores Networking Switching Trend

Posted by Paul Korzeniowski 08:34 AM ET | Sep 13, 2007

Cisco’s new NAC Network Module for Integrated Services Routers does not offer any noteworthy features per se. The security system helps to keep small and medium business networks safe by authenticating, authorizing, evaluating and remediating remote users. The company touted the device mainly because of its ability to be integrated into its 2800 and 3800 Series Integrated Services Routers, thus blurring the line between network and security products, a trend that has picked up momentum recently.

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The E-commerce Challenge: Delivering the Goods

Posted by Naomi Grossman 08:00 AM ET | Sep 13, 2007

Anyone who has ever bought anything online sitting in their pajamas in bed will agree with Paula Rosenblum, managing partner at Miami-based Retail Systems Research when she identifies the main reason why people buy online: convenience.

But Rosenblum notes that this very reason means that small and midsize businesses trying to make it online need to "execute" really well if they want to survive in an incredibly competitive marketplace.

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Company Computers Not Safe At Home

Posted by Keith Ferrell 04:54 PM ET | Sep 12, 2007

A warning from Computer Associates that home computers are increasingly vulnerable and threatened -- surprise! -- set me to wondering how many of those computers aren't really home computers at all, but business computers used at home... and, more critically, used at home by people other than the authorized employee.

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Did You Hear? Office Gossip is Faster and More Furious Than Ever

Posted by Naomi Grossman 10:37 AM ET | Sep 12, 2007

It's never been easier to communicate with your co-workers. It's also never been easier to communicate about your co-workers. Between email, IM, and blogs, you can find out just about everything you want to know about everyone you work with — and frequently, much more.

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Business & E-Business

Splunk and Ye Shall Find

Posted by Cora Nucci 09:57 AM ET | Sep 12, 2007

How often are you peppered with questions like this from your company's accounting department: "What happened to such-and-such transaction? Why didn't it go through?" Or maybe you find yourself spending hour after hour troubleshooting security, network, or compliance issues. If only there was a better, faster way to search your company's data -- a search engine, say. Just for IT data.

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Do Not Ask Your Customers for Their Social Security Numbers

Posted by Paul Korzeniowski 05:38 PM ET | Sep 11, 2007

Do you want to make potential and existing customers feel secure? If so, one item that you need to avoid is asking them for their social security numbers. A poll by Consumer Reports National Research found that close to nine of every ten Americans want state and federal lawmakers to pass laws restricting the use of Social Security numbers. So if you want consumers coming back and ordering products from your Web site, you can ask them for many things, just not their Social Security numbers.

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Skype Worm Bubbles Up

Posted by Keith Ferrell 02:16 PM ET | Sep 11, 2007

The latest worm wriggling from Skype (for Windows) user to Skype user by way of the network's chat function gives a good opportunity to remind employees not to click on unexpected messages or images on free VoIPware any more than they should anywhere else.

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Business-IT Alignment: Don't Let it Sink Your Ship

Posted by Naomi Grossman 09:58 AM ET | Sep 11, 2007

Aligning your IT department with its business organization is every IT manager's great white whale. Like Moby Dick, it's an elusive objective, but IT managers have always been led to believe that its realization was the key to an efficiently run corporation.

Well, all you Ahabs out there, put down your harpoons. A new survey indicates this may not be so.

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Dell Debuts Storage Solution For Small Companies

Posted by Fredric Paul 05:20 PM ET | Sep 10, 2007

Sitting in a ballroom in a fancy San Francisco hotel this morning, an audience of IT folks from small and midsize companies raised their hands to confirm that storage and backup were their biggest concerns for the coming year.

The deck was stacked, of course, as the occasion was Dell's announcement of the MD3000i storage area network (SAN) array.

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Company Size: 250-999 | Hardware & Software | Networking & Communications

Botnet Storm Surge: Insecurity In Numbers

Posted by Keith Ferrell 02:18 PM ET | Sep 10, 2007

Whatever the summer heavy weather season has been like in your neck of the woods, the cyber-season saw the explosive growth of a monster security storm. After building strength all year, the Storm botnet worm has created a zombie grid so large that it could be a threat to... pretty much whatever the hackers who created it want it to be a threat to.

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Google Earth to the Rescue

Posted by Naomi Grossman 11:33 AM ET | Sep 10, 2007

It's nice to see Google Earth being used to do something more than catching pictures of burning oil fields and topless sunbathers (although this view of Ayer's Rock in Australia is pretty cool).

Images from Google Earth are being used in the hunt for missing adventurer Steve Fossett.

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Apple Loves Them Some SMBs

Posted by Fredric Paul 12:47 AM ET | Sep 10, 2007

Apple certainly is hip these days. What with iPhones and iTouches and iPods with 160GB hard drives and GarageBand and all that cool stuff. But is Apple still a player in the business market, specifically the small and midsize business market?

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Bandwidth Is A Business Security Matter, Too

Posted by Keith Ferrell 01:21 PM ET | Sep 7, 2007

The more we can get, the more want to get -- nowhere truer than on the Internet, and getting truer by the day as rich video, audio, effects and extras become an expected part of the traffic. Not just entertainment traffic -- more and more small to midsized businesses are taking advantage of rich media and Web 2.0-ish techniques to send sophisticated sales, marketing and communications signals. But is their richness a business risk? It may be if your customers are Comcast customers.

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iPhone Quick Price Drop: What's an Early Adopter To Do Now?

Posted by Naomi Grossman 11:49 AM ET | Sep 7, 2007

It used to be that it took a couple of years for the price of some new software or tech gadget to drop. But Apple has just set a new record: It dropped the price of its 8GB iPhone from $599 to $399 a mere 10 weeks after thousands of eager buyers camped out in front of Apple stores to be the first to buy the iPhone

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IT to Execs: Go Back to School

Posted by Cora Nucci 08:14 AM ET | Sep 7, 2007

Steve Andriole, a professor of business at Villanova University and contributor to Datamation, ruffled executive feathers last month with Ten Things the IT Department Should Tell Management. Readers from the management ranks "argued that while being a smart ass was entertaining, it wouldn’t sell on mahogany row."

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IT Workers Get By With a Little Help From Their Friends

Posted by Naomi Grossman 11:30 PM ET | Sep 6, 2007

A new study indicates that IT workers feel like they are in a constant race to keep up with the changes in technology. The stress, reports the researchers, is leading to higher turnover rates in the profession. What's an IT manager to do?

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Time to Guard Your Instant Messaging Traffic

Posted by Paul Korzeniowski 06:27 PM ET | Sep 6, 2007

One downside with popular IT technologies is they attract unsavory elements. Akonix Systems Inc. , a vendor specializing in instant messaging security products, reported that the number of instant messaging specific viruses doubled from July to August. The change could mean a shift in hacker priorities, so therefore small and medium enterprises need to take a closer look at protecting their IM traffic.

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Internet/Web | Security

Counting The Cost Of Business Data Theft

Posted by Keith Ferrell 09:18 AM ET | Sep 6, 2007

Just how much does it cost to deal with a data theft or resolve a security breach? Insurance company Darwin Professional Underwriters has a free on-line calculator to help you find out.

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Gateway Ditches Business Market

Posted by Fredric Paul 02:49 PM ET | Sep 5, 2007

Last week, I posted about how Acer's purchase of Gateway might affect small and midsize business PC buyers.

Today, I got a press release announcing that Gateway is selling off its Professional business segment to MPC Corporation.

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Hardware & Software

Virtualized Servers Can Lower IT Costs

Posted by Cora Nucci 11:57 AM ET | Sep 5, 2007

"Within the next three to five years, all data centers are going to run out of either space, power, or cooling, and face some sort of resource crisis," says Mark Monroe, director of sustainable computing at Sun Microsystems.

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IT Hiring Dilemma: Diploma or the Geek?

Posted by Naomi Grossman 08:55 AM ET | Sep 5, 2007

The list of famous college drop outs is well known, from Bill Gates to Michael Dell to Steve Jobs. But those guys who hit it big in the tech world without the benefit of formal education are actually few and far between. A college degree can make all the difference on the resume, but for IT managers looking for new hires, what is that diploma actually worth?

According to an eWeek article titled, "Programming Grads Meet a Skills Gap in the Real World", not all that much.

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Notebooks Are About To Get Better

Posted by Fredric Paul 07:05 PM ET | Sep 4, 2007

If your small or midsize company is about to buy a bunch of new notebook computers, you might want to hold off a bit. According to InformationWeek, next year should bring an noticable increase in technology innovation leading to better, cheaper, faster, more-useful laptops.

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Hardware & Software | Mobile | Storage

Powering Network Devices in an Environmentally Friendly Way

Posted by Paul Korzeniowski 03:13 PM ET | Sep 4, 2007

One of network industry’s dirty little secrets is its impact on the environment. As network devices have become more functional and more powerful, they also require more electricity. Not only does this trend have a negative impact on budgets for small and medium sized businesses, but it also leads to burning more fossil fuels, which negatively impacts the environment and increases dependence on foreign fuel sources. Solis Energy has devised an environmentally safe way of generating power for select network applications, such as powering WiFi and WiMAX routers, and its approach should be embraced by small and medium businesses as well as network equipment suppliers.

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Networking & Communications

Recycle Your Computers -- Not Your Business Info

Posted by Keith Ferrell 12:37 PM ET | Sep 4, 2007

The news that Sony's opening a number of electronics recycling centers across the country is good news for businesses that have stacks and scads of old, outdated, underpowered and otherwise unused computers and other electronic devices cluttering their closets and storage spaces. (It's even better news for landfills, which do not need the toxic materials the devices contain.) Just be sure that what you're putting into the system is the equipment, not your business data.

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Blogging Is Good Business

Posted by Fredric Paul 05:47 PM ET | Sep 3, 2007

The folks at SmallBusinessHub are saying that all small businesses should have blogs. I think that may be going a little overboard, but blogs do offer lots of advantages for many smaller companies. And it's really not that hard.

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Business & E-Business | Internet/Web | Sales/Marketing

ANTenna Blog -- September 2007 Archive

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