Travel & Hospitality

Tech On The Go: Returning Home To Re-Sync Systems

August 7, 2008 | Home at last, bMighty's "Tech On The Go" correspondent unpacks, unwinds, and anticipates the joys of a reliable Internet connection -- not so fast -- to re-sync his laptop with his home system.
By Scott Koegler

Why YOU Aren't Using Videoconferencing

August 6, 2008 | Despite dramatic improvements in quality and affordability, most businesses still aren't using videoconferencing. The reasons why might surprise you.
By Fredric Paul

Tech On The Go: Keeping Up With Current Events

August 5, 2008 | Thanks to satellite radio, bMighty's "Tech On The Go" correspondent hasn't been out of the loop during his travels.
By Scott Koegler

Tech On The Go: Trucker Antenna Boosts Connectivity

July 31, 2008 | After a well-timed delivery at the Grand Canyon, bMighty's "Tech On The Go" correspondent is cruising eastward sporting a spring-mounted cellular trucker antenna -- he hasn't lost signal in a thousand miles.
By Scott Koegler

Tech On The Go: How To Print On The Fly

July 29, 2008 | After a GPS adventure along Old Route 66, bMighty's "Tech On The Go" correspondent finds a way to print his tax documents and create a photo book of his cross-country escapades.
By Scott Koegler

Tech On The Go: Keeping the Video Streaming

July 25, 2008 | Perched on the south rim of the Grand Canyon, bMighty's "Tech On The Go" correspondent reviews his video kit and, thanks to shoddy connections, struggles to upload the latest images.
By Scott Koegler

Tech On The Go: Automating GPS and Managing Projects

July 22, 2008 | Simmering in the Las Vegas heat, bMighty's "Tech On The Go" correspondent explains how he harnesses the power of GPS and project management software to streamline his workflow.
By Scott Koegler

Tech On The Go: Staying Connected From Everywhere

July 15, 2008 | Lingering just outside Yellowstone National Park, bMighty's "Tech On The Go" correspondent concludes that staying connected requires some flexibility, advance planning, and multiple subscriptions. Put another way, it means spending $$ for services you may not use.
By Scott Koegler

Tech On The Go: Online Backup Keeps Data Safe and Sound

July 10, 2008 | Leaving Grand Teton, bound for Yellowstone, bMighty's "Tech On The Go" correspondent doesn't worry that his work, his data, his photos, video and more are safe from harm's way thank to online backup
By Scott Koegler

Tech On The Go: Voice Recognition Means Hands-Free Productivity

July 8, 2008 | As he crosses Wyoming, bMighty's "Tech On The Go" correspondent considers how voice recognition keeps him productive while he's on the move and behind the wheel
By Scott Koegler

Tech on the Go: How to Carry an Arsenal of Gadgets

July 1, 2008 | After setting up camp near Mount Rushmore, bMighty's "Tech on the Go" correspondent ponders the challenge of lugging a full suite of pocket-size personal technology and broadband data limitations
By Scott Koegler

Tech On The Go: Dueling Navigation Systems Debate Destination

June 24, 2008 | Armed with two different GPS navigation tools, bMighty's "Tech On The Go" correspondent makes his way across the Midwest without a hitch -- until the GPS navigators disagree about where to turn
By Scott Koegler

Ask Steve: What Wireless Tools do Smaller Businesses Need?

May 19, 2008 | Wireless access is growing by leaps and bounds, but what tools do smaller businesses need to make the most of this newfound mobility? Yankee Group's Steve Hilton talks wireless tools in this month's Ask Steve.
By Steve Hilton, Courtesy of Yankee Group

Five Tips for World Class Customer Service

August 15, 2007 | Zealously protecting customer data and personalizing the customer experience are only two ways to ensure top notch customer service. Cisco's Jimmy Ray Purser offers three more tips.
By Jimmy Ray Purser, Courtesy of Cisco

8 Strategies for First-Rate Customer Service

August 15, 2007 | Good customer service starts with meeting customer needs: a trouble-free shopping experience and a smooth business transaction. Increasingly, it's also about anticipating and meeting their desires
By Eric J. Adams, Courtesy of Cisco

Insider Tips for Managing Customer Relationships

August 15, 2007 | Three successful business leaders share their best technology strategies for serving up great customer service.
By Eric J. Adams, Courtesy of Cisco

Expand Your Business with IP Communications

August 15, 2007 | Some small and medium-sized businesses view global expansion as a "daunting task." Others see IP communications as a way to overcome those limitations
By James A. Martin, Courtesy of Cisco

How Personalization Drives Growth

August 15, 2007 | Nothing has the potential to increase a company's revenues and enhance customer loyalty in today's ultra-competitive marketplace like personalization
By Michael Astle, Courtesy of Cisco

Beware Public Computers

August 14, 2007  | Public computers, such as those in hotel business centers, pose a unique set of dangers to mobile workers. Cleaning the cache to cover your tracks when you're done just won't cut it.
Courtesy of Cisco Systems